20091129

Apple in bed with BigPharma™ companies ?

Here, get a tinfoil hat so I can talk to you safely, and hang on, you're in for a treat…

Apple has figured a new way not to honor AppleCare warranties on their very expensive hardware — preexisting conditions.
If your machine has been taken out of its original shipping box, or at any time since purchase otherwise ventured outside of a clean room and into contaminated environment, a.k.a RealWorld™, Apple will not service it under AppleCare,  because frankly, you brought it on yourself by daring to, you know, use the computer, instead of setting it on display in your personal gallery's sealed, bulletproof shrine, with Colorsync-matched gentle UV-free lighting.




Apple computer used as intended.


This should only come as a mild surprise, considering the high standards of customer service Apple is known for, and how Apple service reps are encouraged to deny warranty claims on the slightest pretext (one Apple service center employee explained me how he's been briefed on the not-so-subtle art of tripping 'submersion sensors' to turn warranty-covered faults into revenue-generating after-sale servicing).

The recent stories about second-hand smoke as a warranty-voiding 'clause' however, show Apple reaching to a new level of creative callousness that warrants notice. 

Here's the reasoning: Apple is not refusing to service the machines that show (?) signs of having been exposed to tobacco smoke out of a misplaced sense of anti-smoking righteousness or — perish the thought — as a flimsy excuse to save costs at the expense of the customer, oh no… it's doing so because it can't in good conscience expose its employees and service reps to bio-hazards…

What would you want Apple to do ? Knowingly poison techs by feeding them your toxic waste, you monster !?

I wish I was making this up, but no: apparently it is part of the standard service procedure that Applecare techs are required to lick every part of your machine chassis to clean it up thoroughly before re-assembling it — which also implies part of the training for Applecare servicing certification centers on learning how to lick one's way around the aforementioned moisture sensors.

Leveraging imaginary health-hazards to shift the blame on the customer for its ailments and therefore deny coverage, while painting ghastly pictures of alternative protection systems faintly reminds me of something in recent US news, but I can't quite put my finger on it right now… nevermind, it'll come back.

Not to be insensitive to the ordeal of career Steve worshipers with an oral fetish for delicious machined aluminum alloys, but I'm starting to wonder if Apple seriously means to end the hackintosh excursion, or if they're just pretending to, for the sake of maintaining their image of batshit-insane control freaks, while really plotting to push their users into switching to cheap knockoffs ?

If your machine must be disposable — by virtue of being more expensive to maintain than replace — do you really want to shell the extra 30% Apple-brand tax on it ?

I didn't think so.

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